AI workflow practice
Built AI retrieval and caching prototypes for small-business sales queries and customer segmentation, plus a writing agent and job-search automation using Claude Code, Codex, and ChatGPT.
EXPERIENCE & RESUME
A career across the customer lifecycle.
My work spans subscription packaging, device programs, billing, and global member engagement. I build product teams around clear customer problems and shared measures.
Download resumeSenior Manager, Prime Worldwide Engagement (L7 PMT)
Owned the global lifecycle engagement platform. Built the PM team from one to five Senior PMTs and led product direction and investment priorities for a 130+ person cross-functional organization serving 26 countries.
Prime lifecycle case studySenior Manager, Customer Engagement Product Management
Led a team of seven across product and data science. Rebuilt Billing & Benefits around a shared explanation, followed by benefit activation and usage visibility. Promoted three PMs to Senior PM and converted three interns to full-time roles.
Billing & Benefits case studySenior Product Manager, Postpaid Subscription Product
Led the T-Mobile ONE pricing and packaging workstream through the 2016 launch and January 2017 tax-inclusive rollout. Aligned legal, accounting, finance, care, retail, billing, marketing, and customer delivery.
Senior Product Manager, Device Programs
Owned JUMP!, device financing, insurance, and mobile security. Defined cross-company API contracts and business rules for device protection and upgrades.
JUMP! case studySenior Business Systems Analyst, Business Management Office
Worked as an internal product and business-analysis consultant across enterprise teams. Co-authored the PRD and launched QuikView, bringing customer, billing, and device data together.